Shipping Policy

Last updated: September 15, 2026

Service area

We ship internationally from Japan to serviceable addresses. If Cash on Delivery is unavailable for your location, card payment will be offered at checkout.

Shipping charges

• Standard shipping: $99.00
• Free shipping on orders of $2,999.00 or more
• COD fee: $0.00 (currently free)

Delivery timeline

Orders are typically dispatched within 1–2 business days. Estimated delivery is 5–7 business days after dispatch, depending on your location and courier partner performance.

Order tracking

After dispatch, tracking details are shared by email or phone when a courier tracking number is available. For help, contact info@kokoefashion.shop or +81572213309.

Failed delivery

If a delivery attempt fails due to an incorrect address or unavailable recipient, the courier may retry. Repeated failures may result in return to origin and order cancellation.